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Frequently asked questions
Common Questions
Now Open: The New Luxury Pool at Ramada By Wyndham Cairns City
The signature pool at Ramada By Wyndham Cairns City has officially reopened following an extensive structural renovation and aesthetic redesign. Located in the heart of Cairns City, our upgraded tropical oasis now offers a premium experience for guests seeking the best in Far North Queensland hospitality.
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Enhancements & New Features:
• Infrastructure & Safety: Comprehensive structural upgrades to ensure long-term sustainability and guest safety.
• Premium Decking: A complete resurfacing of the pool deck, perfect for lounging under the tropical sun.
• The Sandy Beach: The introduction of a brand-new, integrated sandy beach area, bringing the coast right to your hotel doorstep.
Whether you are visiting for a Great Barrier Reef excursion or a business trip, our refreshed facility provides the ultimate sanctuary in the Cairns CBD.
Refurbished Luxury: The New Ramada by Wyndham Cairns City Centre
As of early 2026, Ramada by Wyndham Cairns City Centre has completed several property upgrades, positioning itself as a premier sanctuary for travellers seeking a modern, upscale base in Far North Queensland. These upgrades bridge the gap between urban convenience and the tropical tranquility Cairns is known for.
1. The "Tropical Oasis" & Urban Beach
Located in the heart of the CBD, the newly renovated pool area is now a destination in its own right. It serves as a sophisticated retreat for guests returning from Great Barrier Reef tours or Daintree Rainforest excursions.
• The Urban Beach: A signature, man-made sandy beach—a rare luxury for a city-centre hotel.
• Modern Aesthetics: Sleek charcoal tiling and a redesigned deck for a contemporary feel.
• Space to Unwind: A massively expanded relaxation zone featuring premium sun lounges and expansive shade umbrellas.
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2. Elevated Guest Rooms: City & Tropica Collections
The hotel has overhauled its accommodation to meet the needs of the modern traveler, focusing on tech-integrated comfort and high-end finishes.
• Modern Tech: Tropica Rooms feature electric blackout blinds and large LCD TVs.
• Premium Sleep Experience: Outfitted with Sealy Posturepedic Executive beds, ensuring the best rest in the city.
• Sophisticated Design: All-new timber-look flooring replaces weary tiles for a cleaner, allergen-friendly, and modern aesthetic.
• Tropica Room Bathrooms: Completely redesigned with spacious walk-in showers and exclusive, high-end finishes.
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3. Destination-Ready Facilities
Beyond the rooms, the infrastructure has been revitalized to provide a seamless guest experience:
• Upgraded Connectivity: Complimentary ultra-high-speed Wi-Fi is now accessible property-wide, ideal for digital nomads and business travelers.
• Boutique Fitness Centre: A modernized gym featuring state-of-the-art equipment and a vibrant, nature-inspired mural.
• Sustainable Infrastructure: Structural and maintenance upgrades have been completed to ensure the property meets 2026 sustainability and safety standards.
Why These Upgrades Matter for Your Stay
24/7 Reception at Ramada By Wyndham Cairns City Centre
Looking for a hotel in Cairns with 24-hour check-in? The reception at Ramada by Wyndham Cairns City Centre is open and staffed 24/7 to accommodate all travellers. Whether you are arriving on a late-night flight to Cairns Airport (CNS) or embarking on an early morning Great Barrier Reef tour, our professional team is always available to assist.
Why Choose Our Centrally Located Cairns Hotel?
• Seamless Check-in: No matter the hour, our front desk ensures a smooth arrival.
• Local Expertise: Get around-the-clock advice on Cairns Esplanade dining, local attractions, and room amenities.
• Prime Location: We are a premier Cairns CBD resort, situated within walking distance of the Reef Terminal and night markets.
Our commitment to 24/7 service ensures you receive continuous support during your stay in Far North Queensland. Enjoy peace of mind knowing that professional assistance is always just a phone call away at our centrally located Cairns resort.
Security & Guest Safety at Ramada By Wyndham Cairns City
At Ramada By Wyndham Cairns City, guest safety is our primary focus. We maintain a secure environment for travellers exploring Tropical North Queensland through a combination of physical barriers and 24-hour onsite presence.
Advanced Access Control
Our Cairns CBD hotel utilises an integrated electronic key-gate system to ensure a private and protected precinct. Key features include:
• Authorised Entry: Security gates restrict access to guest levels and premium amenities, ensuring only verified guests enter.
• Encrypted Key Technology: Guests are issued a secure key programmed specifically for their room and shared facilities.
• Controlled Zones: This system prevents unauthorised access to secure areas, offering peace of mind for solo travellers and families alike.
24/7 Monitoring & Professional Oversight
We provide constant vigilance to ensure a high standard of safety:
• Continuous Surveillance: The property is equipped with 24/7 CCTV monitoring across thoroughfares and entry points.
• Round-the-Clock Reception: Our reception desk is manned 24 hours a day, ensuring that professional assistance is always available to address concerns or manage site security.
Onsite Laundry Facilities at Ramada Cairns City Centre
Keep your holiday wardrobe fresh while exploring Tropical North Queensland. Ramada Cairns City Centre offers convenient, coin-operated laundry services located right onsite for all guests.
• Washing Machines: $5 per load
• Clothes Dryers: $5 per cycle
• Laundry Powder: Available for purchase from $2
Whether you’ve just returned from a day on the Great Barrier Reef or a trek through the Daintree Rainforest, our self-service facilities ensure a hassle-free stay at our centrally located Cairns resort.
Secure Parking at Ramada by Wyndham Cairns City Centre
Ramada Cairns City Centre provides reliable, secure parking options for guests looking to explore the Far North Queensland region. Located in the heart of the Cairns CBD, we offer both gated outdoor parking within the hotel grounds and secure undercover parking.
As one of the premier hotels in Cairns with parking, we strive to provide peace of mind for those arriving by car or rental. Please note:
• Availability: Parking is allocated on a first-come, first-served basis.
• Location: Ideally situated near the Cairns Esplanade and Reef Fleet Terminal, making it a perfect base for your Great Barrier Reef adventures.
• Assistance: Our 24-hour front desk team is happy to assist with any specific vehicle requirements or directions to our parking bays upon your arrival.
Our facilities are designed to ensure the safety and convenience of your vehicle while you enjoy everything Cairns has to offer.
Stay in the Heart of Cairns CBD
Ramada by Wyndham Cairns City Centre features a brand-new, state-of-the-art lift to ensure seamless accessibility for every guest. Ideally positioned in the Cairns Central Business District, our hotel is the perfect base for exploring Far North Queensland, from the bustling Esplanade to the Great Barrier Reef departure points.
Modern Comfort & Accessibility
• Easy Access: Our new lift provides effortless transit to all floors, making us a top choice for those seeking accessible accommodation in Cairns.
• Prime Location: Enjoy being within walking distance of the Cairns Convention Centre, local boutiques, and world-class dining.
• Superior Service: Whether you are visiting for a tropical holiday or a business trip, our modernised facilities reflect our commitment to premium Queensland hospitality.
Experience the best of the city with the convenience you deserve. From check-in to checkout, navigating your Cairns city stay has never been smoother.
Stay Active at Ramada by Wyndham Cairns City Centre
Looking for a hotel with a gym in Cairns CBD? Ramada Cairns City Centre provides guests with 24/7 access to a fully equipped fitness centre featuring a vast array of modern cardio and weights equipment.
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Whether you are visiting Tropical North Queensland for business or leisure, our facilities are designed to help you maintain your fitness routine. Conveniently located near the Cairns Esplanade and the Reef Fleet Terminal, our central hotel gym ensures you can stay active and healthy while exploring everything the city has to offer.
• Modern Equipment: Treadmills, ellipticals, and free weights.
• Prime Location: Situated in the heart of the Cairns Central Business District.
• Guest Wellness: The perfect way to unwind after a day trip to the Great Barrier Reef.
Dining at Ramada by Wyndham Cairns City Centre
Yes, Ramada Cairns City Centre features a premier on-site restaurant designed to cater to every guest's culinary needs. Located in the heart of the Cairns CBD, our dining options are perfect for locals and travellers alike.
Why Dine With Us?
• All-Day Dining: We serve a hearty breakfast, professional business lunches, and sophisticated dinners.
• Local Flavours: Our menu highlights fresh, regional produce unique to Far North Queensland.
• Ultimate Convenience: Enjoy the best of Cairns dining without leaving the hotel, or opt for our 24-hour room service to dine in the comfort of your suite.
• Prime Location: Situated within walking distance of the Cairns Esplanade and major business hubs, we are the ideal spot for a quick bite or a formal meal.
Whether you are looking for a hotel with a restaurant in Cairns for a corporate event or a relaxing dinner after exploring the Great Barrier Reef, our restaurant provides a welcoming and delicious experience.
Seamless Transport at Ramada by Wyndham Cairns City
Finding a taxi in Cairns shouldn't be a hassle. At Ramada By Wyndham Cairns City, we’ve streamlined your travel with the Taxi Butler system. Located right at our front desk, this one-click service eliminates the need for local phone calls or downloading extra apps.
Why use our Taxi Butler service?
• Instant Booking: A single button-press alerts local drivers immediately.
• Airport Transfers: Reliable transport to Cairns Airport (CNS), located just a 10-minute drive away.
• Local Exploration: Quick access to the Cairns Esplanade, Reef Fleet Terminal, and the vibrant city centre.
• 24/7 Assistance: Our front desk team is always on hand to ensure your ride arrives promptly.
Whether you're heading off on a Great Barrier Reef tour or catching an early flight, we ensure your Cairns transport is effortless and efficient.
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